Privacy Policy

1. Introduction

Atelier Logos LLC ("Stereos," "we," "us," or "our") operates the Stereos platform at trystereos.com. Stereos provides LLM spend management and managed key provisioning for organizations. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, and organization details you provide when creating an account.
• Usage and Spend Data: LLM API usage, metering data, spend metrics, and related telemetry processed through the Stereos platform for spend management and reporting.
• Key and Configuration Data: Metadata related to managed keys (e.g., key names, provider associations, team assignments) and product configuration you provide for key provisioning and governance.
• Analytics Data: Browser type, device information, IP address, pages visited, and interaction patterns collected through analytics providers.
• Payment Information: Billing details processed securely through our third-party payment provider (e.g., Stripe). We do not store full payment card numbers.

3. How We Use Your Information

• To provide, operate, and maintain the Stereos platform
• To deliver LLM spend management, metering, and reporting for your organization
• To provide managed key provisioning and related governance features
• To process transactions and manage your subscription
• To communicate with you about your account, updates, and support requests
• To improve and optimize our services
• To comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Third-party vendors who assist in operating our platform (e.g., hosting, analytics, payment processing).
• Your Organization: Usage, spend, and key-related data is shared with authorized members of your organization as part of the core service.
• Legal Requirements: When required by law, regulation, or legal process.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest. Our infrastructure is 100% serverless and SOC 2 aligned. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law. Aggregated, anonymized data may be retained indefinitely for analytical purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Export your data in a portable format

To exercise any of these rights, contact us at james@trystereos.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies (including analytics from PostHog and Snitcher) to analyze usage patterns and improve our services. Snitcher is used to identify companies visiting our website based on IP address. You can control cookie preferences through your browser settings.

9. Third-Party Services

Our platform may integrate with third-party services such as LLM API providers, identity providers, and payment processors. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at james@trystereos.com.